The Importance of Tech Support for a Welding Company

When starting a welding company a tech support branch is probably not the first thing that you will consider investing in, but in this modern age of unreliable internet guides shoddy DIY welds have become more and more common, with many needing help for their welding mistakes. So, for this and other reasons that I will list, any welding company that is seeking success it is imperative that you have a strong tech support wing.

Name Recognition

Having a strong tech support will allow your company to build a name that is associated with a reliable service. Having this reliable reputation is easily one of the most important things in business, especially in manual labour industries like welding, and if your tech support is below par the customer is less likely to return and also less likely to recommend your service to friends. In many ways your tech support is the face of your company, so it is extremely important that it gives off a good impression.

Increase Sales

As you are tasked with the service of helping consumers it would be in your best interest to try sell some of your own products when trying to solve their problem. Obviously as long as your suggestions are not opportunistic, and your product can actually help them. Tech support opens your company up to a whole new consumer base, as it will most likely be people new to the welding scene that will require the most assistance. It is quite important that if you are someone just getting into the welding industry or simply planning on some DIY that you do some form of research into the tech that is required, it would be highly recommendable to give WeldingMania a look, which often showcases and compares the newest technology in welding, and helps with a lot of the confusion when choosing your tools.

Save Money

Finally, if you can offer a solid service over the phone, then you can save money by not having to send your own worker to the problem. This will help not only eliminate costs, it will actually help you make more money in the long term, as you will have more free welders to go to new jobs instead of solving other people’s mistakes.

Most welding issues are easily solved, so by having a solid welding tech support you can increase both name recognition and sales, and also save money in the long run. It truly is a no brainer.

The 5 Best Security Tools for Your Windows Laptop 2020

Norton Antivirus

Arguably the most reliable security software, Norton antivirus protects against all the common security threats to your laptop, such as ransomware, spyware, and of course, viruses.

On top of this, Norton provides online shopping protection as well as banking protection, meaning you can perform financial transactions on your laptop without the fear of data theft.

These all come with the basic version of Norton, however there is also a deluxe version and a premium version.

The deluxe version has the same features as the basic version, but it comes with the added benefit of allowing you to use a single license on multiple laptops, PCs, and smartphones. On top of this, there’s a web portal available so you can easily manage the protection of all your devices.

The premium version offers, on top of the above, additional family safety features and an automatic backup with 25GB of secure cloud storage, allowing you to easily back up and protect your important files.

Features of Norton Antivirus

1. Protection against standard online threats

2. Online shopping protection

3. Cross-platform availability

4.  Smart firewall

5. Parental control

6. Auto-backup

7. 25GB of secure cloud storage

 

BitDefender

BitDefender is an all-rounder for laptop security, and can come designed for Windows devices.

BitDefender Antivirus Plus is actually currently rated as one of the best programs in regard to antivirus and software protection in the cybersecurity community. It provides the strongest guarantees of protection from harmful malwares, spywares, and viruses.

What is perhaps most appealing about BitDefender is its minimal design GUI (Graphical User Interface) which makes it very easy to use even for those who do not consider themselves to be tech-savy.

Features of BitDefender

  • BitDefender VPN
  • Antivirus, anti-malware & anti-theft
  • BitDefender Firewall
  • Rescue Mode
  • Complete data protection
  • File Shredder

Emsisoft Anti-Malware

Emsisoft Anti-Malware is very powerful software security that is very useful as it’s designed as to run well even on laptops with low specs and lower-grade operating systems.

Emsisoft has been continually updating their anti-malware software since late 2017, and their latest edition has been thoroughly enhanced with additional Windows Firewall protections.

What this effectively means is that it is one of the lowest-impact anti-malware software available on the market, in terms of its effect on the speed of the day-to-day operations of your laptop. This is because it does not interfere with your laptops firewall code as much as other potential software.

It is also scans very quickly due to its combination of two anti-virus scanners, allowing it to faster detect malware and viruses alike since its using the dual power of two major antivirus and antimalware technologies.

It is very affordable and of course compatible with both 32-bit and 64-bit platforms  on Windows 10.

Features of Emsisoft Anti-Malware

  • Emsisoft File Guard
  • Surf Protection
  • Behaviour Blocker

CyberGhost VPN

CyberGhost VPN has over a million users globally, and is a top rated service provider for the many people needing a VPN (Virtual Private Network). On top of this, CyberGhost VPN will keep all of your online activity completely confidential.

It works by replacing your IP address with one from their own network, thus preventing anybody from seeing your activity online. Anonymity is enhanced by the fact that the IP addresses are swapped between anonymous and random users from the same server.

Features of CyberGhost VPN

  • Automatic kill switch
  • DNS and IP leak protection
  • Unlimited bandwidth and traffic
  • Unlimited access to over 1000 servers worldwide

BullGuard

Another highly rated security software package is BullGuard. It offers complete cyber-defence, protecting your laptop from threats of every kind.

BullGuard has been in the cybersecurity industry for 19 years, and as such is an innovator in online protection. As of time of writing, BullGuard has discovered 12K+ threats, protected 120M+ devices, and is trusted by 53M+, according to their website.

The BullGuard package includes a comprehensive product suite, including internet security, mobile security, an easy-to-use VPN, identity protection, and a cloud-managed endpoint service designed specifically for small offices.

Features of BullGuard

  • Complete Antivirus, Antispyware, Anti-theft and Anti-malware protection
  • Ransomware protection
  • Anti-phishing
  • Vulnerabilities scanner
  • Firewall
  • Game booster
  • Parental control
  • PC Tune Up
  • Cloud Integrated backup
  • Safe browsing

How to Get the Best Tech Support

When fixing your computer going through tech support can be a hard and confusing process, but by following the next few tips you will enhance the experience you receive.

For a start you should try to work out what is wrong with your computer, do not just call up and say your computer is broken, if you come with generic problems you will receive generic solutions. The more accurate you can be with your problem the better, this may involve a bit of research on your part, but it will speed the whole process up. This leads nicely into my next point which is be precise with your language. Try avoid generalized words like `it` or `thing`. So instead of just saying my internet is not working try describe the situation as well as you can. This will lead to a much faster service.

More importantly is to just try to remain calm. The tech support is not trying to sabotage you and wants to help you find a solution as quickly as possible, so by remaining calm and pleasant you will receive a better form of support. It is quite an obvious statement to say but it is probably a much better idea to butter up your tech support instead of berating them, they did not break your computer and they only want to help you.

The key tips are to try to do research into your problem, avoid generalizations and just try to remain calm. This will improve your overall experience, giving both you and your tech support a much easier and faster time.