When starting a welding company a tech support branch is probably not the first thing that you will consider investing in, but in this modern age of unreliable internet guides shoddy DIY welds have become more and more common, with many needing help for their welding mistakes. So, for this and other reasons that I will list, any welding company that is seeking success it is imperative that you have a strong tech support wing.
Having a strong tech support will allow your company to build a name that is associated with a reliable service. Having this reliable reputation is easily one of the most important things in business, especially in manual labour industries like welding, and if your tech support is below par the customer is less likely to return and also less likely to recommend your service to friends. In many ways your tech support is the face of your company, so it is extremely important that it gives off a good impression.
As you are tasked with the service of helping consumers it would be in your best interest to try sell some of your own products when trying to solve their problem. Obviously as long as your suggestions are not opportunistic, and your product can actually help them. Tech support opens your company up to a whole new consumer base, as it will most likely be people new to the welding scene that will require the most assistance. It is quite important that if you are someone just getting into the welding industry or simply planning on some DIY that you do some form of research into the tech that is required, it would be highly recommendable to give WeldingMania a look, which often showcases and compares the newest technology in welding, and helps with a lot of the confusion when choosing your tools.
Finally, if you can offer a solid service over the phone, then you can save money by not having to send your own worker to the problem. This will help not only eliminate costs, it will actually help you make more money in the long term, as you will have more free welders to go to new jobs instead of solving other people’s mistakes.
Most welding issues are easily solved, so by having a solid welding tech support you can increase both name recognition and sales, and also save money in the long run. It truly is a no brainer.